Accommodation Terms and Conditions

SNOWGOOSE (hereinafter referred to as “the Accommodation”) shall conclude accommodation agreements with guests in accordance with these Terms and Conditions (hereinafter referred to as “these Terms”). Matters not stipulated in these Terms shall be governed by laws, regulations, or generally established customs.

Article 1 (Scope of Application)

agreements concluded between the Accommodation and guests, and related agreements, shall be subject to these Terms. Matters not stipulated in these Terms shall be governed by laws, regulations,
Notwithstanding the provisions of the preceding paragraph, if the Accommodation accepts a special agreement to the extent not contrary to laws, regulations, and customs, that special agreement shall take precedence.

Article 2 (Application for Accommodation Agreement)

Guests who wish to apply for an accommodation agreement with the Accommodation shall notify the Accommodation of the following matters:
- (1) Names of all guests, representative’s contact information (telephone number, email address)
- (2) Date(s) of stay and estimated time of arrival
- (3) Number of guests
- (4) Other matters specified by the Accommodation
If a guest requests to continue their stay beyond the scheduled check-out date (as per item (1) of the preceding paragraph) during their stay, the Accommodation shall treat such request as a new application for an accommodation agreement.
The Accommodation may set a minimum length of stay depending on the season, day of the week, or specific periods. Guests shall verify and agree to the latest minimum length of stay presented on each booking site or stay plan upon applying for a stay agreement.

Article 3 (Formation of Accommodation Agreement, etc.)

An accommodation agreement shall be deemed to be formed when the Accommodation accepts the application referred to in the preceding Article and issues a reservation confirmation as prescribed by the Accommodation.
The Accommodation may request the guest to pay the accommodation fee by the date specified by the Accommodation after the formation of the accommodation agreement in paragraph 1.

Article 4 (Refusal to Conclude Accommodation Agreement)
The Accommodation may not accept the conclusion of an accommodation agreement in the following cases:

When the accommodation application does not conform to these Terms.
When the entire property is fully booked and there is no availability.
When the person seeking accommodation is deemed likely to act in violation of laws, public order, or good morals concerning accommodation.
When the person seeking accommodation is clearly identified as a contagious disease carrier.
When the person seeking accommodation imposes an unreasonable burden on the Accommodation (e.g., excessive cleaning requests).
When the Accommodation is unable to provide accommodation due to natural disaster, facility malfunction, or other unavoidable circumstances.
When there are specific provisions in prefectural ordinances.
When the guest has previously violated the Accommodation’s house rules.
In other cases where the Accommodation deems the accommodation inappropriate.

Article 5 (Cancellation of Contract)

Guests may cancel the accommodation agreement by notifying the Accommodation.
If a guest cancels the accommodation agreement in whole or in part due to reasons attributable to the guest (excluding cases where the Accommodation requests payment of the accommodation fee by a specified deadline as per paragraph 3, and such payment is not made), a cancellation fee shall be charged as stipulated in the separate table.
If a guest does not arrive by the accommodation date without prior notice, the Accommodation may deem the accommodation agreement cancelled by the guest and process it accordingly.

Article 6 (Accommodation Registration)
Guests shall register the following matters at the Accommodation’s designated location (including online pre-registration for self-check-in) on the day of accommodation:

Names, address, and contact information of all guests
For foreign nationals, nationality, passport number.
Estimated time of arrival.
Other matters deemed necessary by the Accommodation (e.g., emergency contact).

Article 7 (Check-in / Check-out)

The time during which guests may use the Accommodation’s facilities shall be from the check-in time (typically 15:00) to the check-out time (typically 11:00) specified by the Accommodation.
Notwithstanding the provisions of the preceding paragraph, the Accommodation may accommodate requests for use of the facilities outside the hours specified in the said paragraph (early check-in and late check-out).
In the case of the preceding paragraph, additional fees shall be charged as follows.
- (1) Early check-in: 5,000 JPY per hour
- (2) Late check-out: 5,000 JPY per hour
The use mentioned in the preceding paragraph may be declined due to the cleaning schedule of the Accommodation and the reservation status of the next guests.
In the event of staying beyond the hours specified in Paragraph 1 without the consent of the Accommodation, double the amount specified in Paragraph 3 shall be charged as a penalty.
As the Accommodation is a whole-house rental, staff are not generally on-site. Guests are requested to follow the Accommodation’s specified check-in and check-out procedures (e.g., self-check-in).

Article 8 (Compliance with House Rules)
Guests shall comply with the house rules established by the Accommodation within the Accommodation premises (posted separately on the website or within the facility). Guests shall be responsible for any damages incurred due to non-compliance with the house rules.

Article 9 (Responsibility of the Accommodation)

The Accommodation shall compensate guests for damages incurred by them due to the fulfillment or non-fulfillment of the accommodation agreement and related agreements. However, this shall not apply if the damage is not attributable to the Accommodation.
The Accommodation is insured by fire insurance and liability insurance for facilities, but guests are requested to manage their own belongings.

Article 10 (Responsibility of the Guest)
If a guest causes damage to the Accommodation’s facilities or equipment due to intent or negligence, the guest shall compensate for such damage.

Article 11 (Payment of Accommodation Charges)

Valid credit card details are required to secure a reservation.
The Accommodation will charge 50% of the total accommodation fee as a deposit to the registered credit card 24 hours after the booking is confirmed.
The remaining balance (50%) will be automatically charged to the registered credit card by 30 days before the check-in date.
If any of the above payments cannot be processed successfully, the Accommodation reserves the right to cancel the reservation without notice.
In the event of a cancellation, the collected deposit will be applied to the cancellation fee in accordance with the cancellation policy. Any outstanding balance will be charged immediately upon confirmation of the cancellation.

Separate Table: Cancellation Fees

Days prior to stay	Cancellation Fee
Within 24 hours of booking.	None
From 24 hours after booking confirmation to 30 days before the check-in date	50% of total accommodation fee
After 30 days before the check-in date to the day of arrival	100% of total accommodation fee
No-show (Cancellation without notice)	100% of total accommodation fee

*Individual cancellation policies may apply depending on the plan.
*The above refers to the number of days prior to the check-in (arrival) date, not the booking date.
*All refunds will be processed in Japanese Yen (JPY). We are not responsible for any foreign exchange losses or gains resulting from currency rate fluctuations. Therefore, the refunded amount may differ from the amount originally paid, depending on your payment currency.

Established: May 21, 2025
Last revised date: February 1, 2026 (Check the accommodation terms before revision)
Ichitetsu Service Inc.
Representative: Kyohei Ogawa