Stay Guide

Thank you for choosing Snow Goose.
This guide contains essential information for your stay. Please read through it to ensure a safe and comfortable experience.

Table Of Contents
  1. 1. Check-in / Check-out
  2. 2. How to Enter (Smart Lock)
  3. 3. Self Check-in (Tablet)
  4. 4. Access & Parking
  5. 5. Staff & Emergency Contacts
  6. 6. Rooms & Amenities
  7. 7. Wi-Fi
  8. 8. House Rules
  9. 9. Local Guide
  10. 10. Other Services

1. Check-in / Check-out

Check-in: From 3:00 PM
Check-out: By 11:00 AM
Note: We generally do not accept early check-in or late check-out requests.

2. How to Enter (Smart Lock)

The front door is equipped with a smart lock system.
Please refer to the pre-arrival message for your PIN code.

Unlocking Procedure

  1. Touch the touch panel lightly to wake up the keypad.
  2. Enter the PIN code sent inthe message.
  3. Confirm the door unlocks and enter.

Locking Procedure

  • The door locks automatically when closed and the panel is touched.
    If an error occurs, please ensure the door is closed firmly and try again.
  • From inside, you can lock/unlock using the black button on the back of the lock.

3. Self Check-in (Tablet)

After entering, please complete the Guest Registration on the tablet located in the 1st-floor living/dining area,
as required by Niigata Prefecture ordinances

The necessary information for registration is included in your pre-arrival message.

4. Access & Parking

Address: 2226-6 Sekigawa, Myoko City, Niigata, 949-2112

Parking (Free)

  • Winter Season: Max 3 cars
  • Green Season: Max 5 cars

Parking Areas

  • Concrete area in front of the entrance: 1 car (Green season only)
    In winter, parking here is strictly for loading/unloading due to the risk of falling snow from the roof.
  • Asphalt area next to the administration office:
    Green season: 4 cars / Winter season: 3 cars

Note: Please inform us in advance if you plan to arrive after 9:00 PM.
Note: Please inform us in advance if the number of cars is decided.

5. Staff & Emergency Contacts

Staff are stationed at the administration office adjacent to Snow Goose.
While your stay is private and non-contact, please feel free to contact us if you need assistance. You can also speak with the manager using the intercom at the entrance.

For equipment trouble or emergencies, please contact the number provided in the pre-arrival message.

6. Rooms & Amenities

Please refer to the following page for details on room facilities and amenities included in your stay.

Rooms

7. Wi-Fi

Free Wi-Fi is available during your stay.

SSID：snowgoose_guest
PASS：snowgoose1985

8. House Rules

Snow Goose is located in a quiet environment within a National Park.
We ask for your cooperation to ensure a pleasant stay for everyone.

Noise

  • 23:00 ~ 7:00 の大声、音楽、屋外での談笑や騒音は禁止
  • Please refrain from making loud noises when windows or doors are open.
  • We may ask guests to leave if there are complaints from neighbors.

No Smoking

Smoking is strictly prohibited on the premises.
If smoking is discovered indoors, a special cleaning fee and linen replacement fee will be charged.

No Shoes Indoors

  • Please remove your shoes at the entrance.
  • Use the drying room for wet boots.
  • Walking with hard-soled shoes indoors is prohibited to protect the flooring and furniture.
    Please use the provided slippers.

Snow Safety (Important)

The Myoko area experiences heavy snowfall, and falling snow or ice blocks pose significant risks.

  • Do not play under the roof or eaves.
  • Do not park directly under the roof.
    (The space in front of the entrance is for loading/unloading only during winter.)
  • Please be extra cautious on days with large temperature changes, as the risk of falling snow increases.

Damage & Stains

Guests will be charged for any damage to furniture/equipment or stains caused by wine, oil, cosmetics, etc.

Kitchen Use

  • Please separate trash when disposing of it in the bins.
  • Please wash used dishes or use the dishwasher.

Sauna Use (Indoor Sauna)

  • Please refrain from using the sauna after consuming alcohol.
  • Always use a bath mat when using the sauna.
  • Please remember to turn off the power after use.
  • Glass products and electronic devices are prohibited inside the sauna.

No Pets

Pets are not allowed.

9. Local Guide

10. Other Services

Free Services

  • Trash collection
  • Towel and linen replenishment

(Winter Season Only)
Shuttle service via a 7-passenger van:

  • Route: Myoko Kogen Station ⇔ Lodge
  • Route: Lodge ⇔ 1 Ski Resort in Myoko Kogen area (Depart Lodge 9:00 / Depart Ski Resort 15:00)

Optional Services (Paid)

Light Cleaning: 22,000 JPY / per time
Regular cleaning is not included during consecutive stays.

Note: Please contact us by 3:00 PM the day before if you wish to use any free or paid services.